1. Preamble

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the Parties in the context of the online sale of products offered by the company ALL&CO, hereinafter referred to as «the Seller», to the Consumer, hereinafter referred to as «the Customer» who orders through the website www.sozely.fr.

These services are reserved exclusively for consumers as defined by French law and jurisprudence, acting solely on their own behalf and residing in France, Monaco, Italy, Belgium, Spain, Portugal, and Germany. Deliveries to other countries, as well as to French overseas departments and regions, are not offered.

Unless otherwise agreed in writing by ALL&CO, these General Terms and Conditions of Sale shall prevail over any other document.

Prior to any Order validation, the Customer acknowledges having read these General Terms and Conditions of Sale, expressly declares having understood and accepted them in their entirety, without reservation.

2. Identification of the Parties

The company ALL&CO, SAS with a capital of €10,000, registered with the RCS of Bourg-en-Bresse under number 883 538 357, whose registered office is located at 35 Chemin des Grandes Terres, 01700 NEYRON, whose activity includes the trading, distribution, distance selling, particularly via the internet, and marketing of all manufactured products, in particular goods for personal or household equipment, decorative items, jewelry, and accessories, operating under the trade name «SOZÉLY» (hereinafter referred to as «the Seller»),

And

The individual who orders one or more products on the website www.sozely.fr (hereinafter referred to as "the Client").

To contact ALL&CO, the Client can send an email to the following address: sozely.boutique@gmail.com or via the form available on the website www.sozely.fr under the heading « contact »or to the registered office address, namely 35 Chemin des Grandes Terres, 01700 NEYRON.

3. Products

3.1. Product Characteristics

The Products offered for sale by the Seller are Products marketed under the brand «SOZÉLY», a registered French trademark.

The Products are as follows: textile products such as clothing and accessories, shoes, leather goods and jewelry.

These Products are presented on the website indicating their characteristics such as materials/compositions, colors (without guaranteeing that the Customer's terminal displays the exact color), available sizes, unit price including tax, etc.

3.2. Product Availability

As a general rule, the Products listed on the website are available as long as they are not identified as "out of stock", in particular due to the unavailability of the size selected by the Customer.

However, after validation of an Order, if one or more ordered products turn out to be unavailable, the Seller will notify the Customer by email or telephone and will proceed with the refund of these products to the bank account used for payment of the Order.

The Seller shall not be held liable for any consequence or damage whatsoever, material or immaterial, which the Customer may claim to have suffered as a result of the unavailability of one or more Products in his Order.

3.3. Product Prices and Delivery Costs

3.3.1. The unit price is indicated for each Product in Euros, inclusive of all taxes (VAT), excluding delivery charges. The VAT applied is the French VAT at the current rate. No customs duties are payable for deliveries to the countries served.

The prices of the Products, as indicated on the website www.sozely.fr, These terms and conditions may change without prior notice to the Client.

Therefore, the applicable price is the one in effect at the time the Order is validated.

Each new price list/catalogue cancels and replaces the previous edition and renders obsolete the previous technical specifications, prices, references and terms of sale.

3.3.2. Delivery charges are indicated before validation of the Order under the term «delivery charges».

They depend on the country of delivery, the chosen delivery method and the amount of the Order, and are detailed in article 7.

3.3.3. The Customer declares having read and accepted the prices and delivery charges indicated on the website www.sozely.fr and mentioned during the validation of his Order.

4. Order

4.1. To place an order on the website www.sozely.fr, it is necessary for the Customer to have created an account under the conditions provided for in article 5 of these General Terms and Conditions of Sale.

4.2. For the purchase of Products offered for sale by the Seller on the website www.sozely.fr, The Customer selects their Product and the desired quantity and clicks on the "buy" button.

He is then redirected to the "order summary" page to finalize his purchase.

The Customer can also select the Product and the desired quantity and then click on "add to cart" and thus continue their shopping.

To validate his order, he will simply need to go to the "order summary" page by clicking on the "shopping cart" logo in the top right corner of the web page.

4.3. The "order summary" page summarizes the entire Customer basket with the main characteristics of the selected Product(s) (reference, price, quantity, model or color).

At this stage, the Customer can modify their Order and, if necessary, identify and correct any errors.

4.4. The Customer can then validate their Order by clicking on the "proceed to payment" tab, which will then prompt them to provide the bank details necessary for online payment and to validate or modify the delivery method option as well as the delivery address.

Therefore, the Customer is invited to expressly accept these General Terms and Conditions of Sale, failing which the sale cannot be concluded.

This step must be validated by the Customer by clicking on the "place order" tab.

By validating the Order, the Customer accepts without reservation the content and conditions of the Order placed and in particular the General Terms and Conditions of Sale, the price, characteristics, quantities and delivery times of the Products ordered.

An email will be sent to him by the Seller to confirm that his order has been received.

In the event of an error in the email address or in the event of non-receipt of the email, the sale will nevertheless be considered final, except in the case of cancellation by the Seller under the conditions set out below.

4.5. In accordance with Article L. 121-11 of the Consumer Code, the Seller reserves the right to refuse, suspend or cancel any execution of an Order [… remains unchanged].

4.6. The Product(s) will be delivered to the delivery address indicated by the Customer when placing the Order.

For hygiene and safety reasons, our masks, earrings and socks are neither returnable, nor exchangeable, nor refundable.

The conditions for return and their exceptions are specified in article 8.

Products in the «Last Pieces» category are neither exchangeable nor refundable, but may be eligible for store credit. This offer cannot be combined with other current promotions or the Welcome code used when subscribing to the newsletter.

5. Customer account

5.1. Creating a customer account

The Customer must create a customer account before any purchase by clicking on the "login" tab then "register" and at the latest before any validation of their Order.

Creating an account requires the Client to provide personal information, namely: name, surname, postal, telephone and email contact details, and requires the creation of a personal username and password for access to this account.

Under no circumstances does the information required to create the account allow for a payment transaction; the latter is only triggered by the communication of the bank details requested from the Customer in order to validate their Order.

The accuracy of the information provided and the safekeeping of the login ID and password are the responsibility of the Client.   

In the absence of accurate or complete information, delivery of the Order may not take place, without it being possible to hold the Seller responsible.

5.2. Use of the customer account

The Client is solely responsible for the proper use of their account.

The customer must keep their password confidential to prevent unauthorized use of their account by a third party; the seller cannot be held responsible for any breaches of confidentiality obligations undertaken by the customer.

In case of a lost password, the Customer can, in the "login" section, follow the password reset procedure by clicking on the "forgotten password" tab.

The Customer can modify the delivery information and billing address shown on their account at any time.

5.3. Deactivation/deletion of the customer account

5.3.1. Le Client peut désactiver à tout moment son compte en contactant les équipes Sozély à l’adresse suivante : %%37%33%6f%%37aely.b%25%36%66%75t%69%71%75%65@g%6da%69%6c%2eco%6d

5.3.2. Any abuse or use not in accordance with these General Terms and Conditions, any payment incident during an Order, actions contrary to the interests of the Seller or communication of false information, may result in the suspension or permanent closure of the Customer's account.

No compensation can be claimed by the Client in this respect.

5.3.3. The Seller reserves the right to refuse any Order from a Customer with whom there is a dispute arising from the aforementioned causes, including in the case where the Customer uses a new account.

6. Payment terms

6.1. Payment for the Order is made exclusively online, in euros, on the website www.sozely.fr, using one of the following methods: credit card (Visa, Mastercard) via the secure Stripe platform, PayPal (including the installment payment option offered by PayPal, subject to acceptance by PayPal), Apple Pay, and Google Pay. Payment data is processed directly by these providers and is never transmitted to the Seller.

The transaction is immediately debited from the Client's payment method, upon receipt of payment authorization and in the full amount of the Order (the sums collected do not in any case constitute a deposit or down payment).

In the event that the payment is impossible, for whatever reason, the Order cannot be completed and the sale cannot be concluded.

6.2. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.

By providing their bank card information, the Customer authorizes the Seller to debit their bank card for the amount corresponding to the price of the Order.

Therefore, the Customer warrants to the Seller that he is the holder of the bank card to be debited, that the name appearing on the bank card is his own or that he is duly authorized by the holder to use it.

The Customer provides the sixteen digits and expiry date of their bank card and, where applicable, the cryptogram numbers, as well as any unique validation code for their purchase provided by their Bank.

The Seller cannot be held responsible for any fraudulent use of the payment method used.

6.3. As the Seller does not have access to them, bank details are not stored.

7. Order Delivery

7.1. Delivery address and time

The Customer indicates, when validating their Order, the delivery address, whether a residential address or a site where the package can be received, in accordance with the delivery option selected by the Customer and as presented below.

Delivery is possible in mainland France, Monaco, Italy, Belgium, Spain, Portugal and Germany.

In the case of home delivery, the Customer agrees to be present to receive the Order on the date and time indicated in the confirmation email.

If this is not possible, the Customer must contact the Seller promptly to agree on new delivery arrangements, it being understood that the Seller may make a second delivery at the Customer's expense.

7.2. Delivery method options and deadlines

Orders are typically processed within 48 business hours. The estimated delivery time indicated below begins from the date of shipment. Delivery methods, times, and costs applicable to the delivery country are displayed before order confirmation.

Country	Delivery methods	Delivery time after shipment	Costs	Free delivery from
Metropolitan France	-Mondial Relay, -Chronopost Relay pickup, -Colissimo Standard Home Delivery	2 to 5 business days	-6,50€ -6,50€ -10,50€	200 €
Monaco	-Chrono 2shop Direct	2 to 5 business days	9,99€	/
Italy	-Chrono 2shop Europe	4 to 8 business days	9,99€	/
Belgium	-Chrono 2shop Europe	4 to 8 business days	9,99€	/
Spain	-Chrono 2shop Europe	4 to 8 business days	9,99€	/
Portugal	-Chrono 2shop Europe	4 to 8 business days	9,99€	/
Germany	-Chrono 2shop Europe	4 to 8 business days	9,99€	/

The Customer has the timeframe indicated by the carrier to collect their parcel from the collection point. A parcel not collected and returned to the Seller may be reshipped at the Customer's expense, or refunded excluding delivery charges.

Once an order is placed, delivery charges are non-refundable.

When a package shipped by the seller is not collected by the customer, the return shipping costs will be deducted from the refund.

The Customer agrees to take delivery of the Order within the time frame indicated according to the chosen delivery method.

The Customer is solely responsible for any delivery failure due to inaccuracies in the Order or in the event of inaccurate information.

The Seller cannot be held responsible for any delay attributable to the Customer.

Delivery times may be longer than those indicated above due to events beyond the Seller's control or force majeure as defined by French law, without the Seller being able to be held responsible for any resulting damages.

In any event, if the delay exceeds 30 days, the Customer may cancel the order.

7.3. Order Receipt, Conformity Guarantee and Claims

a) The Customer must check the conformity of the Products upon receipt of the Order.

b) It is the Client's responsibility to make any reservations and complaints he or she deems necessary, or even to refuse delivery when it is clearly non-compliant or damaged.

Le client doit notifier ses réclamations au Vendeur à l’adresse électronique soze%6cy%2ebou%74i%71u%65@gma%69l.%63o%6d ou par le biais du formulaire disponible sur le site internet à la rubrique «Contact » ou à l’adresse postale du siège, à savoir 35 Chemin des Grandes Terres,  01700 NEYRON.

c) The goods are covered by the legal guarantee of conformity (Articles L. 217-4 to L. 217-14 of the French Consumer Code), in accordance with the terms set out in Article L.211-2 of the same Code, and by the guarantee against hidden defects (Articles 1641 and 1649 of the French Civil Code). This guarantee is limited to 24 months from the date of delivery.

This warranty only applies if the Product has been used normally, under normal conditions. The Seller accepts no liability for normal wear and tear or for damage caused by improper use of the Product.

The Seller applies in all circumstances the legal guarantee under which it guarantees the Customer without time limitation against all consequences of defects and hidden flaws which may be likely to be revealed in the Products sold, provided that they are reported to the Seller as soon as they appear.

In the event of complaints or non-conformity, the Seller will contact the Customer to establish the possible terms of return and repair of the Product.

The Seller will reimburse, as soon as possible after receipt of the products, the sums paid by the Customer as well as any return costs that the latter may have had to bear.

The same applies in the event of an error in the Order by the Seller for the refund of undelivered Products.

8. Right of withdrawal

8.1. In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a right of withdrawal which may be exercised within fourteen (14) calendar days following the date of receipt or collection of the Order. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day. This right does not apply to Products that have been unsealed by the Customer after delivery and that cannot be returned for hygiene or health protection reasons. This is expressly the case for masks, earrings, and socks sold on the website www.sozely.fr

8.2. The Customer informs the Seller of their decision before the expiry of the deadline, using the withdrawal form found here ou toute déclaration dénuée d’ambiguïté, par e-mail à soze%6cy.bout%69q%75e@gmai%6c.com ou par courrier au 35 Chemin des Grandes Terres, 01700 Neyron.

8.3. Return of Products. The Customer must return the Products to the address provided by the Seller no later than fourteen (14) days after notifying the Seller of their decision. Return shipping costs are the responsibility of the Customer, regardless of the country of delivery; for returns from abroad, and within France, tracked shipping is recommended. Products must be returned complete, unworn, and with their tags attached. The Customer may be held liable for any diminished value resulting from handling other than what is necessary to establish the nature and characteristics of the Products.

8.4. Refund. When the Customer wishes to exercise their right of withdrawal, they must return the Product(s) within the aforementioned period, in their original packaging, complete, and in new condition. The Seller will then refund the sums paid by the Customer, excluding delivery costs, which remain the Customer's responsibility, within 14 days of receiving the returned products. The Customer will bear all return shipping costs when exercising their right of withdrawal.

8.5. After this period, no returns of Products will be accepted by the Seller.

8.6. Exceptions. In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to Products unsealed by the Customer after delivery and which cannot be returned for hygiene or health protection reasons, including earrings, fabric masks, and socks, once their sealed packaging has been opened. It also does not apply to e-gift cards once they have been used, in whole or in part.

8 bis. E-gift card

The Sozély e-gift card is sent by email as a code after payment confirmation. It is valid for one (1) year from the date of purchase and can be used on the website www.sozely.fr, in one or more installments, up to its value, for deliveries in all countries served. It cannot be refunded, exchanged for cash, or extended. If the order amount exceeds the card balance, the difference must be paid using another payment method. In the event of loss or theft of the code, the Seller cannot be held responsible for its use by a third party.

8 ter. Loyalty program and promotional codes

Loyalty Program. Every customer with a customer account earns one (1) loyalty point per euro spent, excluding delivery charges, on delivered and non-refunded orders. Upon reaching 200 points, the customer receives a 10% discount code valid on a future order. Points are valid for [duration] and are neither exchangeable for cash nor transferable. Points associated with a refunded order are canceled. The seller may modify or discontinue the program with [30 days'] notice published on the website; any points earned will remain valid during this notice period.

Promotional codes. Discount codes, including the welcome code WELCOME10 (10% off your first order), are valid under the conditions stated at the time of their release. Unless otherwise specified, they cannot be combined with each other and do not apply to the purchase of e-gift cards.

9. Cancellation

9.1. In the event of a delivery delay exceeding thirty (30) days, the Customer is entitled to request the cancellation of the Order and the reimbursement of all sums paid.

9.2. The Seller will then be required to reimburse the Customer for the sums paid, within a maximum period of 14 working days following the cancellation request, subject to the proper receipt of the return, at the Seller's expense, of the Order in the event that the Customer has, in the meantime, received the Package.

In such a case, the Customer still retains the option to cancel their Order and keep the goods, provided that they inform the Seller within 48 hours of receiving the Order.

10. Risk Transfer

The risks of loss or deterioration of the Products and any damage they may cause are transferred to the Customer only upon Delivery.

11. Transfer of Rights and Obligations under the Contract

The contracts concluded between the Client and the Seller and/or its successors and assigns are binding on the Parties.

The Client's contracts, rights and obligations may not be assigned or transferred without the Seller's prior written consent.

The Seller's contracts, rights and obligations may be assigned or transferred at any time without the Client's prior consent.

12. Responsibilities

12.1. The Customer remains the sole judge of the suitability and appropriateness of the Products he orders for his needs and consumption.

The Seller's liability shall only be incurred in the event of proven fault which is exclusively attributable to it and shall be limited to direct damages only, to the exclusion of any indirect damage or loss of opportunity.

12.2. The Seller's liability under these General Terms and Conditions of Sale shall not be engaged if the non-performance of its obligations is attributable to the act of a third party, to the fault of the Client, to an event of force majeure as defined by French law or to any other event for which the Seller is not responsible.

13. Intellectual Property

All the elements reproduced on the site www.sozely.fr are protected worldwide under copyright and intellectual property laws.

The SOZÉLY brand is a registered French trademark.

Any reproduction, in whole or in part, of these elements, regardless of the medium, is strictly prohibited.

14. Personal data

The Seller collects personal data only to the extent strictly necessary for the execution of the sales contract and to ensure order management (delivery, payment, after-sales service, etc.).

The data collected is as follows: LAST NAME, FIRST NAME, POSTAL ADDRESS, EMAIL ADDRESS, TELEPHONE, ORDER HISTORY AND TRANSACTION REFERENCE.

Otherwise, the Customer's order cannot be completed.

The processing of this data may also be carried out for the purpose of sending the Seller's commercial offers to Customers, provided that the Customer has consented to this.

The user retains the option to unsubscribe from the service by contacting the Seller at the addresses indicated below.

The data collected will be kept for 5 years from the date of the last service performed by the Seller for the Client.

Your data will only be received by: ALL&CO, its IT service provider in charge of personal data processing operations; its service providers responsible for ensuring the execution of orders, namely: order preparation operators, delivery drivers, commercial partners when the ordered products are shipped directly by them.

In particular: «The personal data processed is not transferred outside the European Union and is stored within the Union. Individuals have the right to access their personal data; to rectify inaccurate personal data; to restrict processing; to erase; to data portability; to object to processing; not to be subject to processing; and to lodge a complaint with the national supervisory authority, namely the CNIL.”.

Toute personne peut exercer ses droits en s’adressant, le cas échéant, à la société ALL&CO à savoir 35 Chemin des Grandes Terres 01700 Neyron ou à l’adresse mail : sozel%79.boutiqu%65%40g%6d%61i%6c.co%6d»

15. Cookies

The Customer is informed that the Seller uses cookies, files intended to enable or facilitate Customer navigation and necessary for the operation of the site.

The use of cookies not essential for the proper functioning of the www.sozely.fr website requires the express consent of the Customer, who can object to such use by configuring their browser settings via the cookie banner. The Customer can modify their choices at any time via the «Manage cookie consent» link on the website.

16. General Provisions

If any provision of these General Terms and Conditions of Sale is declared invalid, such invalidity shall not affect the other provisions which shall remain in force between the Parties.

The Seller reserves the right to adapt or modify these General Terms and Conditions of Sale at any time and without notice.

Orders will be subject to the General Terms and Conditions in force at the time of validation by the Customer.

17. Dispute Resolution – Applicable Law

In the event of a dispute, only French law shall apply. In accordance with Article L. 211-3 of the French Consumer Code, the Customer is informed of the possibility of resorting, in the event of a dispute, to conventional mediation or any other alternative dispute resolution method.

These General Terms and Conditions of Sale are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.